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The following texts are for information purposes only and are not legally binding!

Terms and conditions

§ 1 Scope, content and conclusion of the contract

1. These rules describe how the purchase contract between Nakatanenga 4x4 Equipment GmbH & Co. KG, called the “Seller”, and the buyer works. The Seller acts as an entrepreneur, i.e. professionally.
2. Only these rules apply. Other rules of the buyer only apply if the Seller expressly agrees to them in advance.
3. These rules apply to private individuals (consumers) and to companies (entrepreneurs). A consumer buys something for private use. An entrepreneur buys something for work or business.
4. The contract is about the purchase of goods sold by the Seller.
5. The customer can place an order on the Seller’s website. The minimum order value is 39 euros. This minimum order value does not apply to dealer customers. After placing the order, the customer receives a confirmation with all the data. This is not yet a contract. The contract is concluded when the Seller sends a confirmation or a shipping notification within two days. If no message is sent, the customer is no longer bound by the order.
6. The contract and the terms and conditions are sent to the customer by email. Customers with a customer account can also view their orders there later.
7. The contract is concluded in German. German law applies.
8. All prices include VAT.
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§ 2 Procedure of the purchase and shipping costs

1. The customer pays the shipping costs. The exact costs are listed in a table on the website.
2. After the contract has been concluded, the customer must pay immediately. There are various payment options.
3. The customer must pay any costs arising from unaccepted cash on delivery shipments or returned direct debits.
4. The Seller can withdraw from the contract if the Seller does not receive the goods. The customer will be informed immediately and any money already paid will be returned. In this case, the Seller can offer similar goods.
5. If the customer is an entrepreneur, the customer must inspect the goods immediately upon receipt and report any defects. If the customer does not report the defects, the goods are deemed to be in order.
6. Defects discovered later must also be reported quickly, otherwise the goods are also deemed to be in order.
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§ 3 Statutory warranty and liability

1. In the event of defects, the statutory rules apply. No rights are restricted for consumers.
2. For entrepreneurs, the statutory warranty period for new items is one year. Consumers have a two-year statutory warranty period.
3. For used items, there is no statutory warranty if the customer is an entrepreneur.
4. The Seller is not liable for minor faults.
5. There are exceptions: The Seller is liable for intent, gross negligence, injury to body or health or for breaches of important obligations.
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§ 4 Ownership and risk

1. The goods belong to the Seller until the customer has paid for everything.
2. In the case of entrepreneurs, the risk is transferred when the goods are handed over to the transport service. In the case of consumers, the risk is transferred only when the goods are handed over to the consumer.
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§ 5 Default of payment

1. Entrepreneurs are in default if they fail to pay 30 days after the due date.
2. Consumers are also in default if they are informed of this in the invoice.
3. The Seller may charge a reminder fee of 2.50 euros per reminder. The customer can prove that no damage or only lower damage has occurred.
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§ 6 Final provisions

1. German law applies, not the UN Convention on Contracts for the International Sale of Goods.
2. The place of jurisdiction for disputes is the Seller’s registered office if both parties are merchants.
3. If one rule is invalid, the other rules shall continue to apply.
4. The Seller does not participate in dispute resolution proceedings at consumer arbitration boards.
Status: 30.10.2026
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Privacy policy in simple language

This text explains the main points of our Privacy Policy in simple language. It is a summary and does not replace the full Privacy Policy. Your legal rights remain unchanged.

Who is responsible for your data?

The following company is the controller. This means it decides why and how your data is used.

Nakatanenga 4x4 Equipment GmbH & Co. KG
Ludwig-Erhard-Ring 30
92348 Berg bei Neumarkt i.d.OPf.
Germany
Telephone: +49 9181 466 644
Fax: +49 9181 407 760
Email: datenschutz@nakatanenga.de
Website: www.nakatanenga.de

What is personal data?

Personal data is information about you. It includes your name, address, email address and orders. It can also include your device’s IP address. This address helps send information to the right device on the internet.

We may only use your data when the law allows it. For example, we may need it to process your order, meet legal duties or protect legitimate interests. Legitimate interests are valid reasons for using data that must be weighed against your rights. For some uses, we need your permission. The legal term for this permission is consent.

Some details are optional. We need other details to process an order or answer an enquiry. Without those details, we may not be able to provide the service you want.

When you visit our website

Our website runs on servers provided by IP-Projects. The shop uses Shopware software. These service providers may process data needed to run the website.

When you visit, technical data is stored automatically. This includes your IP address, the page you open, the time and information about your browser. These records are called server log files. We need them to keep the website working, protect it and fix errors.

We delete data that can be linked to you within seven days. If we need technical data for longer, we change it so that we can no longer link it directly to you.

Our website uses an encrypted connection. This protects data while it is being sent.

Contact by email or contact form

When you write to us, we use your details to deal with your enquiry and any follow-up questions. This includes your name, email address and message.

If the enquiry does not lead to a contract, we delete this data no later than twelve months after we finish dealing with it. We delete it earlier if we no longer need it.

We must keep some data for longer. This may be because the law requires it or because we need the data for legal claims.

Job applications

If you apply for a job by email, we use your data to process your application. This may include your contact details, CV and certificates.

After the application process, we delete the data within six months unless you have agreed to us keeping it for longer. If we employ you, we add the necessary data to your personnel file.

Customer account

A customer account can make shopping easier. With your consent, we store your details and previous purchases.

You can change your details and ask us to delete your account. We still keep data that the law requires us to retain. This can include order and invoice data. We delete it when the required retention period ends.

Orders and shipping

For your order, we need details such as your name, delivery address and the goods you have ordered. We use this data to complete your purchase.

We pass the necessary data to the shipping provider. This includes your email address for delivery messages and your telephone number if needed for a freight delivery. We share this data to perform our contract with you.

We work with the following shipping providers:

Payments

Depending on the payment method you choose, we pass the necessary data to the payment service provider. Our providers include PayPal. The provider processes the data to handle your payment. Some payment methods may involve a credit check.

The banks involved also process data for credit card payments. Additional security checks may confirm that you are authorised to use the card.

Order management and technical support

We use Lexware Warenwirtschaft Pro, provided by Haufe Group, to manage orders. Oscware, provided by NetIntegrations, transfers order data between our shop and Lexware.

AIH Service GmbH provides technical support for Lexware. It may access necessary customer and order data, for example to fix errors.

Service providers that process data on our behalf must follow our instructions and the agreed data protection rules.

Newsletter

With your consent, we send you our newsletter. After you sign up, we first send you an email. You must confirm your subscription before receiving the newsletter.

We use CleverReach to send newsletters. With your consent, we also check whether newsletters are opened and links are clicked. This helps us improve the newsletter.

You can withdraw your consent at any time. Use the unsubscribe link in the newsletter or write to our privacy contact email address.

Cookies and your consent

Cookies are small pieces of data stored on your device. Some are strictly necessary, for example for the shopping basket or website security. We do not need your consent for these cookies.

Other cookies help us analyse website use or show advertising. We only use these with your consent. Services that require consent are only activated after you give it.

The Shopware cookie banner stores your choice in a consent cookie. This cookie is necessary so that the website can respect your decision.

You can change your choices later in the cookie settings and withdraw your consent. For the relevant Google services, we use Google Consent Mode v2 in basic mode. This means these services only start after you give consent.

You can also delete or block cookies in your browser. Some parts of the website may then stop working properly.

Google Analytics and Microsoft Clarity

With your consent, we use Google Analytics and Microsoft Clarity. These services help us understand how visitors use the website. For example, they show which pages people visit and where problems occur.

Information about your device, browser and visit may be processed. Clarity can also show where visitors click or scroll. Data may be sent to Google or Microsoft, including to the USA.

You can withdraw your consent at any time in the cookie settings.

Google advertising

With your consent, we use Google advertising services. They help us see whether someone visits our website or buys something after clicking an advert. They can also help show you relevant adverts on other websites.

With Google’s “enhanced conversions” feature, details such as your email address or name may be sent to Google in a converted form called a hash. Google can match this information against its own data. Even in this form, the information can still be personal data.

You can withdraw your consent at any time in the cookie settings.

Google Tag Manager

Google Tag Manager helps us manage other services on the website. We only use it with your consent. Your IP address may be sent to Google, including to the USA.

Tag Manager does not itself create visitor profiles or analyse your visit.

Google Maps and address suggestions

You can open a Google Maps map on our website. The map is only activated when you click it and give your consent. Your IP address and technical details may then be sent to Google.

With your consent, we also use the Google Places API for address suggestions. As you enter an address, the parts you have entered and your IP address are sent to Google. Google then suggests matching addresses.

Google also processes the data it receives as an independent controller. This means Google makes its own decisions about some uses of that data. Data may be sent to the USA. You can withdraw consent for address suggestions in the cookie settings. To stop the map from loading again, reload the page without clicking the map again. You can delete cookies already stored in your browser.

YouTube and Google Fonts

Our website may include YouTube videos. We use YouTube’s privacy-enhanced mode. This does not mean that no data is sent when you play a video.

We only enable these videos with your consent. When you play a video, Google may receive information about your device and visit. If you are signed in to YouTube, your visit may be linked to your account.

Google Maps and YouTube may also load fonts from Google Fonts. This can send your IP address and other technical data to Google. The data may also be sent to the USA.

Protection against automated requests: ALTCHA

ALTCHA helps protect our forms against spam and automated requests. The check runs on our own server.

ALTCHA does not use cookies, create a digital fingerprint of your device or send data to third parties.

Chatbot and artificial intelligence

Our chatbot helps with questions about our products and services. It uses technology from Biloba IT and OpenAI.

When you use the chatbot with your consent, your messages and technical data are processed. This includes your IP address, the time of your request and browser details. Your messages are sent to the OpenAI API so that the chatbot can respond.

The chatbot cannot access your customer account or order data. Your messages are not used to train OpenAI’s AI models.

We may also use artificial intelligence to improve our processes. Decisions that have legal or similarly important effects on you are not made by artificial intelligence alone.

Data processing outside the EU

Some services may process data outside the European Union, for example in the USA. Different data protection rules may apply there.

Our full Privacy Policy explains which data each service processes and which data protection arrangements apply.

How long do we keep data?

We keep data only for as long as we need it for its purpose or are required to retain it. The periods for enquiries are explained above.

The law may require us to keep some records for longer. This includes invoices. We may also need certain data for legal claims. When these periods end, we delete the data unless there is another valid reason to keep it.

Your rights

Subject to the conditions set by law, you have the following rights:

  • Access: You can ask what data we hold about you and how we use it.
  • Rectification: You can ask us to correct wrong data and complete missing details.
  • Erasure: You can ask us to delete your data. We may not be able to delete it immediately if the law requires us to keep it.
  • Restriction of processing: In certain cases, you can ask us to limit how we use your data.
  • Data portability: You can receive certain data in a commonly used digital format or have it transferred to another provider.
  • Objection: If we use data based on legitimate interests, you can object for reasons relating to your situation. You can object to direct marketing at any time without giving a reason.
  • Withdrawal of consent: You can withdraw your consent at any time. This does not affect processing that was lawful before you withdrew consent.
  • Complaint: You can complain to a data protection authority if you believe our use of your data is unlawful.

To exercise your rights, write to: datenschutz@nakatanenga.de.

You can complain, for example, to the Bavarian State Office for Data Protection Supervision (BayLDA). Contact details: BayLDA.

Consent for children under 16

If a child under 16 needs to give consent for a service on this website, a parent or another person with parental responsibility must authorise that consent.

Last updated: 30 October 2026

Right of withdrawal for consumers

You can withdraw from the contract within 14 days if you are a consumer. Consumers are private individuals who buy something for private purposes and not for their profession or business.

Your right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period begins:
  • if you ordered one or more goods in one order and they are delivered together: when you or a person named by you (not the delivery service) has received the goods.
  • if you ordered several goods in one order and they are delivered separately: when you or a person named by you (not the delivery service) has received the last item.
  • if goods are delivered in several partial deliveries or pieces: when you or a person named by you (not the delivery service) has received the last partial delivery or the last piece.
To exercise your right of withdrawal, please inform us:
Nakatanenga 4x4 Equipment GmbH & Co. KG
Ludwig-Erhard-Ring 30
92348 Berg bei Neumarkt i.d.OPf.
Germany
Phone: +49 (0)9181 466 644
Fax: +49 (0)9181 407 760
Email: info@nakatanenga.de
Send us a clear message, for example by post, fax or email, that you wish to withdraw from the contract. You can use our model withdrawal form, but this is not obligatory. The model withdrawal form is available as a PDF here online.
You can also exercise your right of withdrawal online by clicking the “Revoke a contract” button in the footer of our website www.nakatanenga.de. If you use this function, we will immediately send you a confirmation, for example by email. This confirmation contains the content of your withdrawal declaration as well as the date and time of receipt.
It is sufficient if you send us your message before the 14 days have expired.

Consequences of withdrawal

If you withdraw from the contract, we will refund all amounts received, including the standard delivery costs, within 14 days. We do not refund additional costs for a more expensive delivery method than our cheapest standard delivery. We will use the same means of payment that you used, unless we agree otherwise. No fees will be charged.
We may withhold the refund until we have received the goods or until you prove to us that you have sent them back, whichever happens first.
Returning the goods:
You must return or hand over the goods to us immediately and no later than within 14 days after your withdrawal. The deadline is met if you send the goods before the 14 days have expired. You bear the cost of returning the goods. For goods that cannot be returned normally by parcel, the costs are estimated at a maximum of approximately EUR 120.
Loss of value of the goods:
If the goods lose value, you only have to pay for this loss if it was caused by handling the goods in a way that was not necessary to check their condition, features and function.

No right of withdrawal or early expiry for certain goods

The right of withdrawal does not apply to:
  1. Goods that have been specially made for you or customised to your wishes.
  2. Goods that can spoil quickly or whose expiry date would be exceeded quickly.
  3. Newspapers, periodicals or magazines. This does not apply to subscription contracts.
The right of withdrawal expires early for:
  1. Sealed goods that cannot be returned for reasons of hygiene or health protection if the seal has been removed after delivery.
  2. Goods that, after delivery, have been inseparably mixed with other goods due to their nature.
  3. Audio, video or software products in sealed packaging if the seal has been opened after delivery.

Model withdrawal form

The model withdrawal form is available as a PDF here online and can be used for withdrawal. Use of the model withdrawal form is not mandatory.
To:
Nakatanenga 4x4 Equipment GmbH & Co. KG
Ludwig-Erhard-Ring 30
92348 Berg bei Neumarkt i.d.OPf.
Germany
Fax: +49 (0)9181 407 760
Email: info@nakatanenga.de
I hereby withdraw from the contract for:

Purchase of the following product(s):

 

 

 

 

 

 


Ordered on / received on:

 

 


Name and address of the buyer:

 

 


Signature:
(only for notification on paper)


Date:

last update: 30.10.2026

Fast dispatch
Individual counselling
Rapid processing of enquiries
Technical advice: +49 9181 466 644
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